Privacy Notice

This notice explains what we do with the information you share with us, how we collect it, how we keep it safe, and your rights under UK data protection law.

Data Controller

"The Rose", "we", "us" and "our" refer to The Rose Pub & Rooms, which is the data controller for the purposes of this privacy notice.

If you have any questions about this notice, you can contact us using the details provided at the end.

About The Rose

The Rose is a local pub offering breakfast, restaurant and bar services, and guest accommodation. In providing these services, we collect and process some personal information to ensure smooth operations and comply with legal obligations.

Why We Process Your Data

We process your personal data whenever you interact with us in person, over the phone, or online. This can include when you:

Use our website
Book a table, room, or event with us
Make a payment, request a refund, or redeem a voucher
Connect to our Wi-Fi
Sign up to our mailing list or receive marketing from us
Provide feedback, queries, or complaints
Are recorded on our CCTV for security purposes
Are involved in an accident on our premises

1. When You Use Our Website

We may collect information such as your IP address and browsing behaviour to help us improve our website and ensure it works properly.

2. Age Verification

We are required by law to ensure we do not sell alcohol to anyone under 18. We may ask for valid proof of age (passport, driving licence, PASS card, or military ID). We do not retain this information beyond what is legally required.

3. Bookings

If you book a table, room, or function, we use the details you provide to confirm and manage your booking.

We may also collect dietary or accessibility requirements to look after you during your visit.

Booking information may be kept for up to 12 months after your last booking.

4. Payments

We use secure payment providers to process card transactions. We do not store card details ourselves. Payment-related data may be kept for up to 6 years for accounting and legal purposes.

5. Wi-Fi Service

If you use our guest Wi-Fi, we may collect some technical information from your device to connect you. This may be kept for up to 12 months.

6. Marketing & Newsletters

If you sign up to receive offers or updates, we will use your details to send you information you've requested. You can unsubscribe at any time.

7. CCTV & Safety

CCTV is in operation for the safety of our guests, staff, and property. Footage is usually kept for up to 31 days, unless required for an investigation.

8. Accidents & Incidents

If an accident occurs, we may record details in our accident log to comply with legal obligations and insurance requirements. These records are usually kept for up to 6 years.

Lawful Bases

We process your data under one or more of the following lawful bases:

Legal obligations (e.g. licensing and health & safety laws)
Contract (e.g. processing a booking or payment)
Legitimate interests (e.g. improving our services, ensuring safety)
Consent (e.g. for marketing emails, which you can withdraw at any time)

Data Sharing

We do not sell your personal data. We may share it with trusted third-party providers such as:

Payment processors
Booking system providers
IT and Wi-Fi service providers
Regulatory bodies if required by law

Some of these providers may process data outside the UK, but we ensure appropriate safeguards are in place.

How We Keep Your Data Safe

We protect personal data by:

Collecting only what we need
Using secure systems and encryption where possible
Restricting access to authorised staff
Training staff on data protection
Regularly reviewing and updating our security measures

Your Rights

Under UK data protection law, you have the right to:

Access – request a copy of your personal data
Rectification – correct inaccurate information
Erasure – ask us to delete your data (in certain circumstances)
Restriction – limit how we use your data
Objection – object to certain processing (e.g. marketing)
Portability – request we transfer data to another provider

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.

Contact Us

For any queries about your personal data or to exercise your rights, please contact:

The Rose Pub & Rooms